Terms & Conditions

Terms & Conditions of Sale

Thanks for visiting WED2B! We hope that you will be delighted with the items you have bought for your special day. Please see our terms and conditions of sale below, which are also displayed in store. If you do have any queries about these terms, just get in touch and we'll be happy to assist.

Dress alterations

Our expert bridal stylists can advise as to whether a dress can be altered. However please note, customers are solely responsible for the cost of any specialist alterations. WED2B will not be liable for any charges relating to the alterations to any of our products.

Check before you buy

Please note, the customer is solely responsible for checking the condition of all WED2B products thoroughly prior to purchase. We will not be held responsible for any damages incurred after the sale of any item.

Cleaning your wedding dress

All of our WED2B garments are dry clean only, please always read the care label. We recommend that you visit a specialist bridal dry cleaners with experience in cleaning luxury wedding dresses.

Statutory rights

Your statutory rights are not affected.

Refunds and exchanges

We want you to be completely happy with your purchase, but if you have changed your mind, please return the item within 14 days. To receive a refund, we will need your original receipt or proof of purchase, such as a bank statement. If you don’t have your receipt or other proof of purchase we will be unable to offer a refund or exchange.

We will only be able to refund the original debit or credit card that has been used to purchase your goods. If you paid in cash, we will usually refund in cash, however, for security reasons we do not hold large sums of cash in the store so we may offer to refund onto a debit card instead. We cannot refund a cash sale onto a credit card.

It's important that any unwanted item, unless faulty, is returned in a resaleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. We will usually check the item when it is returned and reserve the right to refuse a refund or exchange if we feel the item has been damaged, altered or affected by odour. We do not provide refunds or exchanges on dress bags, unless faulty.

If we exchange a wedding dress, no further exchanges or refunds will be offered at anytime, unless faulty. Refunds or exchanges will not be provided after the date of the wedding, unless faulty. Where a product has been personalised for you, unless faulty, we're unable to refund or offer an exchange. Refunds or exchanges are not available on dresses that have been discounted further due to imperfections.

We cannot accept returns of earrings or jewellery sets which include earrings. This is for hygiene reasons and doesn’t affect your statutory rights.

Reserving a gown

We offer our customers the opportunity to place a gown on reserve for a short period of time. There is a charge of £50 for this service which is treated as a non-refundable deposit but will be deducted from the price of the gown should you decide to go ahead with the purchase.

Featured bride

By uploading your images to become a featured bride-to-be on the #lovewed2b page of the website you are agreeing that WED2B can use these pictures, at their discretion and immediately, on our website and as part of any other wider marketing activity as deemed appropriate.

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