Frequently Asked Questions

What can I order online to collect in-store?

We are working to honour the existing Click and Collect orders and appointments and would encourage you to look at booking an appointment for when government guidance allows us to welcome you in store again

When can I pick up my wedding dress order?

Your click and collect order will be available for collection shortly after we re-open our stores. Our Bridal Team will contact you via phone and email to arrange a convenient date and time for your bridal fitting and collection once we open our doors.

Can I change the collection store?

Apologies we cannot change or add a collection store once the order have been placed.

How can I track my order?

You will receive an order confirmation email upon placing your order. Once the store is open and the order is available for collection, we will contact you via phone and email.

How much does delivery to store cost?

There is no shipping cost added to Click & Collect orders.

What if the store is closed beyond the collection date I was given?

If the store is closed beyond the collection date given or beyond our 14-week made-to-order bridesmaid service our Bridal team will contact, you to communicate this and arrange a new collection date and time with you.

Can I cancel my click and collect order?

If you need to cancel your wedding dress order before your collection date, then please contact us on info@wed2b.co.uk and we will process a refund accordingly. We can only cancel online bridesmaid orders within 7 days of the order being placed, bridesmaid orders cannot be cancelled before collection dates as this is a made-to-order service.

What do I need to bring to collect my order in store?

You will need to bring your order confirmation email, proof of ID and payment card you used to pay for your order, when you collect your order in-store.

What happens if I do not collect my wedding dress order from store?

We will keep your wedding dress order for 10 calendar days from your agreed collection date. If the wedding dress order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

What happens if I do not collect my bridesmaids order from store?

We will hold orders for 10 calendar days from the agreed in-store collection date, but we are unable to cancel and refund uncollected bridesmaid orders as this is a made-to-order service.

How do I find which stores I can collect from?

All UK stores are offering this service, collections will be available as soon as we re-open.

Where do I go in-store to pick up my order?

Please go to any member of our Bridal Consultant team in-store and they will help you.

Do I need to make an additional wedding dress appointment to try my dress if I am collecting my order in-store?

No, you don’t need to make a separate appointment. When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit for you. Please note we want you to love your dress, so all customer’s need to have a bridal fitting upon collecting their dress and before they take their dress home.

Do I need to make a Bridesmaids appointment for my bridal party to try their dresses on if I am collecting my order in-store?

At this time inline with Government guidance, we ask brides not to bring their bridesmaid party in-store but to order bridesmaid dresses via our website.

How Does Ordering Bridesmaids dresses via Click & Collect work?

How do I place my bridesmaid order?

We are working to honour the existing Click and Collect orders and appointments and would encourage you to look at booking an appointment for when government guidance allows us to welcome you in store again

How do I choose the right size for my bridesmaid dresses?

We strongly recommend going up a size when ordering and speaking to our Bridal Experts via Live Chat and phone 03331237494

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