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Infinite order terms

Online Click & Collect Infinite Bridesmaid Orders

For online Click & Collect Infinite Bridesmaid Orders please see our specific online order terms and conditions. Our standard terms and conditions apply for any in-store Infinite orders.

Placing Your Order

Choose your style, colour and order your bridesmaid dresses online today, ready for collection in-store in 14 weeks. We’ll keep you informed about your order via email and confirm when it’s ready for collection.

Choosing The Right Size

Ensure the perfect fit with our Bridesmaid Size FAQ before you order. We strongly recommend going up a size when ordering and speaking to our Bridal Experts via Live Chat and phone 03331237494, to ensure you select the right size before ordering.

Purchase With Confidence

What if you change your mind? Don’t worry! You can purchase with confidence. You can cancel your order within 7 days of placing it, but we are not able to amend or cancel orders after this period as this is a made-to-order service.

We can offer a refund within our 14-day period from your in-store collection date for online orders. As bridesmaid dresses are made-to-order, we will try to offer an exchange, but we cannot guarantee this. If you need to refund your bridesmaid dress and place a new order this will be subject to our 14-week lead time. We will need your email order as proof of purchase and original payment method for all refunds/exchanges. Please note uncollected bridesmaid orders cannot be refunded.

Terms & Conditions for Instore Infinite Orders

Thank you for choosing the Infinite collection for your special occasion. We are sure that you will be delighted with the product that you have chosen. As this is an item that we are producing for you individually, we ask you to read the following information carefully.

In-Store Ordering Process

Once you have chosen your item(s) we will ask you to be sure that you are happy with the size and colour you have chosen. These will be printed on your order confirmation so please check this detail carefully. We will ask you to make payment in full for the item and we will not accept the order until payment has been made. We will place the order with our production facility and would expect to receive the item into store in up to 14 weeks. Please see below for further information regarding deliveries and ordering lead times.

Fabric Dye Variations

It is important to note that there may be variations in colour shading between dye lots. Therefore, there may be small differences in the colour that you see on swatches or on items in store to the dresses that you receive in your order. The differences will not be dramatic but shades may vary slightly. If you are ordering items for a full bridal party, we strongly recommend that you place the full order at the same time and from the same store as this is the only way to ensure that the items for your wedding party will be cut from the same dye lot of fabric.

Sizing

Our items are made-to-order, but not custom made-to-measure so all products are produced against our standard sizing chart. We allow for ½” tolerance for all measurements. We cannot accept requests for special sizing. All items are made in a standard length. We recommend that you only place an order once you have tried on a sample in store and are happy with the fit. If a member of the bridal party is unable to visit a store to try on a sample, the customer is responsible for deciding which size to order. If you are in between sizes, we suggest ordering the larger size as this can be taken in to fit. Customers who choose to order an item in a size that does not fit at the time of ordering, or who choose to order an item in a size against the advice of our staff, must sign off against the size and take responsibility for the fit of the item. If a new item is required to be ordered it will be charged at full price.

Delivery and Ordering Lead Times

We estimate that your order will be in store and available to collect up to 14 weeks after the date you placed and paid for the order in full. We will send you an email confirmation of your order. We recommend that you allow at least 1 month between the receipt of your order and the date of the special occasion to allow sufficient time for alterations. We will contact you once your order has arrived in store and is ready to collect. We ask that you ensure you collect your order within 4 weeks of receiving this notification as after this time we will return the order to our warehouse. For security reasons, please bring proof of identity with you when you collect the order, along with your order receipt. Orders must be collected from the store and cannot be posted to the customer. All delivery times quotes are approximate and we will endeavour to do our best to meet these timescales, however please be aware that there may be external influences that affect these delivery times.

Alterations

WED2B do not offer an alterations service. Although our items are made-to-order, they are not custom made-to-measure and in many instances a degree of alteration is required for a perfect fit. We can recommend the services of professional seamstresses, however we are not responsible for their workmanship, alterations made or pricing structure.

Returns Policy

All items are made to order and as such we will not accept returns, cancellations or exchanges once the order has been placed. Any changes to your order must be notified to us within 48 hours of you placing the order by emailing info@wed2b.co.uk. After this time we will be unable to accommodate your change request. Your statutory rights are not affected.

© 2020 WED2B Limited. Registered in England 06969366. VAT No. 329030623.