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FAQ's

Do I need an appointment to visit you in-store?

From July 4th you can visit any of our stores in England, no appointment necessary.

For our stores in Scotland and Wales we are still currently operating a wedding dress appointment policy in-line with social distancing guidelines. Please contact us via Live Chat, info@wed2b.co.uk or 0333 123 7494 and our Bridal Team will share more information on guidelines and book your appointment.

Who can I bring to my appointment?

We ask brides to bring no more than 3 guests in their entourage. Our in-store selfie stations enable you to virtually invite further entourage to be part of your dress try on if you wish!

We ask all brides and entourage to respect 1 metre social distancing and will be monitoring the number of people in each store.

I have an online Click & Collect order; how do I collect it?

Our Bridal Team will contact you as soon as your dress is available in-store to try on and collect. Please note our online ordering and Click & Collect service is no longer available now our stores are open but your Click & Collect order and return policy are unaffected.

What are your fitting rooms like?

Our fitting’s rooms are spacious and are cleaned after every use. You can see our in-store policy here

How many dresses can I try on?

You are welcome to try on as many dresses as you like! We have a very informal approach and we encourage you to try on a wide variety of shapes and styles as you may be surprised as to what style of wedding dress suits you best. We ask that you to select up to four dresses at a time to take into the dressing room but if you don’t find ‘The One’ amongst the first four, you are welcome to select another four dresses and keep going until you are worn out!

What is your returns policy?

Refunds are considered on an individual basis. In all circumstances, we will only consider a refund if the customer has notified us of the wish to return the dress within 7 days of purchase and the dress is returned to us in its as-sold condition in the original packaging within 14 days of the date of purchase. Proof of purchase will always be required. Refunds will not be provided after the date of the wedding and cannot be given on dress bags or other items that are considered used. Refunds will not be considered for any items that have been further discounted due to imperfections. Please see our full terms & conditions. Please view our returns policy on Online Orders here and Bridesmaid dresses here.

Which designers do you stock?

All of our wedding dresses are designed by our highly experienced in-house Bridal Designers based here in the UK. We only stock our exclusive collections; The Signature Collection, Anna Sorrano, Viva Bride, Bellami and Heidi Hudson. We also stock accessories from our Amixi range.

Can I take photographs in-store?

You are very welcome to take photographs of our gowns, though we do ask that you are considerate of other customers in the store who may not wish to be photographed.

Your dresses are sold off the peg but want if I don’t buy it on the day, will it be sold to another bride?

Buying your wedding dress is a big decision and once you have found your perfect dress you may want a little time to think before committing to buying it. We are happy to place one wedding dress on reserve for you for two weeks to provide you with some time to consider your choice. There is a charge of £50 / €55 for this service which is treated as a non-refundable deposit, but it will be deducted from the price of the gown should you decide to go ahead with the purchase. If you decide that the dress is not the right one for you, we can transfer the deposit to another dress.

What underwear should I wear?

A good fitting and supportive bra is essential, ideally it's best to wear a strapless bra, especially if you will be trying on strapless wedding dresses. Our Bridal Advisors will assist you in the dressing room with getting into and out of your chosen dresses, they really won't mind what you wear, but you might feel a little self-conscious if you've not planned your underwear!

Can I bring food or drink into store with me?

As bridal fabrics are very delicate, we do have a policy of no food or drinks around the wedding dresses. We appreciate that selecting your wedding dress is a very special event and our staff will do everything they can to help you on the day. We can also recommend some lovely local places that you can go to for a special drink, lunch or maybe even afternoon tea or dinner in the local vicinity.

Do you do wedding dress alterations?

We do not undertake dress alterations ourselves, however we can recommend the services of several highly experienced bridal seamstresses and we will provide the contact details to our customers in store. Our staff are very knowledgeable of what alterations can and cannot be undertaken and will advise you accordingly.

Do you re-sell wedding dresses or sell second-hand dresses in your stores?

No, we do not buy back or re-sell (either pre-worn or new) wedding dresses. All our dresses are designed by our in-house team and then sold off-the-peg so you can take your dream dress home the same day.

What is your payment policy?

Payment can be made via all major credit and debit cards; we also accept cash but encourage the use of card payment inline with social distancing guidelines.

Paying with Klarna Financing

Paying at WED2B with Klarna Financing

Pay over time

  • Spread the cost of your purchase into equal monthly payments with 14.9% interest.
  • No complex forms during the Klarna Account application - only 4 steps!
  • Credit decision made in real-time.
  • Once approved, you will start a Klarna Account and make payments monthly.
  • No passwords to remember. You will be emailed monthly statements.
  • You can choose at any time to start paying the minimum monthly payment instead with interest.
  • You’re in control. Better management of your finances to spend how and when you want.
  • Credit is offered subject to financial circumstances. You must be at least 18.

APR Representative Example for WED2B

  1. Purchase price £1000
  2. No deposit required
  3. Amount of credit £1000
  4. Rate of interest (fixed) 14.9% per annum
  5. 14.9% APR representative
  6. 24 monthly payments of £48
  7. Duration of agreement 24 months
  8. The total charge for credit £152
  9. Total repayable £1,152

WED2B Ltd acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ).

Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.”

Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

Frequently Asked Questions to Klarna

Where can you pay with Klarna Financing?

Klarna Financing is available in all our UK stores.


Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.


How does Financing work?

You can spread the cost of your WED2B purchase into equal monthly payments with 14.9% interest rate if you spend £60 or more. Financing is a promotional plan provided by Klarna.


How do I use Financing?

If you want to opt for Financing for your in-store purchase you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your purchase will be placed. The purchase amount will be added to your Klarna Account.


I have been asked to go to Klarna's site. Is this correct?

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay. This communication will come from Klarna directly and not WED2B.


Can I pay less than the amount owed each month?

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 14.9% APR (variable). It’s up to you.


Do I need to be 18?

Financing is only available to people aged 18 or over.


How do I manage my Klarna Account?

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service.


How can I increase my chances of being accepted for Financing?

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.


How is my statement sent?

If you chose to use Financing, Klarna will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. If you have any queries about your statements or account, you can contact Klarna’s Customer Service.


What do I need to provide when I make a purchase?

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.


Is my payment information safe?

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.


How do I make a payment?

First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.


I haven't received an email with my statement.

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.


What happens if I return my purchase?

All purchases made with Klarna can only be returned, refunded or exchanged in the store they were purchased from. WED2B cannot refund or exchange items on a Klarna transaction in other WED2B stores. As soon as WED2B have accepted your return/refund, then Klarna will make any necessary adjustments your balance and provide further help if needed.


I have returned my purchase. How long will it take until I receive my refund?

As soon as the store have registered your refund, we will credit the balance back to your Klarna Account within the next 5 business days.


I have asked for a refund. How will I be refunded?

If you have paid for your purchase with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Klarna’s Customer Service.


I still have questions regarding payment.

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.


Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. WED2B have no control over these sites and are not responsible for their content or availability.

Online Orders / Click & Collect

If you ordered your wedding dress via Click & Collect whilst our stores were closed the following policy is in place;

Collecting Your Dress

  • You don’t need to make an appointment, our Bridal team will contact you as soon as your dress arrives in-store.
  • You will need to bring your order, proof of ID and payment card to collect your order in-store.
  • When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.
  • We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

Click & Collect Returns

  • If you change your mind after you have placed your order and before store collection, we will cancel your order and issue a refund to your original payment method within 10 working days. Please contact us via info@wed2b.co.uk to cancel your order.
  • If you change your mind once you collect your dress in-store you can return your dress within 14 days and we will issue a refund to your original payment method. We will need your order email as proof of purchase and our standard Terms & Conditions apply.
  • You can exchange your wedding dress in-store only within our standard 14 days refund and exchange policy.

Bridesmaid Ordering & Return Policy

For bridesmaid orders placed in store please see terms and conditions here.

If you ordered your bridesmaid dresses online whilst our stores were closed the following policy is in place;

Collecting Your Bridesmaids Dresses

  • Our Bridal Team will contact you via phone when your bridesmaid’s dresses are in store for collection. They will arrange a day and time which is convenient for you.
  • You will need to bring your order, proof of ID and payment card to collect your order in-store.
  • At this time in line with social distancing we ask for there to be no more than 4 people in a bridesmaid/bridal party at one time.
  • When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit.
  • We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.
  • We will hold bridesmaid orders for 10 calendar days from the agreed in-store collection date, but we are unable to cancel and refund uncollected bridesmaid orders as this is a made-to-order service.

Online Bridesmaid Order’s Return Policy

We offer a refund within our 14-day period from your in-store collection date for online orders. As bridesmaid dresses are made-to-order, we will try to offer an exchange, but we cannot guarantee this. If you need to refund your bridesmaid dress and place a new order this will be subject to our 14-week lead time. We will need your email order as proof of purchase and original payment method for all refunds/exchanges. Please note uncollected bridesmaid orders cannot be refunded

© 2020 WED2B Limited. Registered in England 06969366. VAT No. 329030623.