Book your bridal appointment! We are re-opening from June 15th!
Plus order your dream dress via Click & Collect ahead of your appointment!
Learn More

FAQ's

What type of appointment can I book?

We are only taking wedding dress appointments at the moment. Bridesmaid dresses can be ordered instore or online, but we are not offering bridesmaid appointments at this time.

Who can I bring to my appointment?

We ask you only bring one guest with you to your appointment in line with social distancing guidelines, but don’t worry you can share your experience via your virtual entourage!

I don’t have an appointment; can I visit the store anyway?

Of course! However please note, we are prioritising appointments and may not be able to accommodate a wedding dress appointment without a prior booking. We may have government guidance on the number of people we are allowed instore and therefore may not be able to accommodate your visit without an appointment.

I have a Click & Collect order; do I need to book an appointment?

No, we have it covered! Our Bridal team will contact you to arrange a convenient time to try on and collect your Click & Collect order as soon as it arrives instore.

What is your instore policy for appointments?

Currently, we are awaiting further government guidance, but we are already limiting and managing the number of people instore via our appointment booking’s and virtual entourage policy. We understand this is important to all our customer’s and once we are open our Bridal Team will update all brides with our policy ahead of their appointment.

What underwear should I wear?

A good fitting and supportive bra is essential, ideally it's best to wear a strapless bra, especially if you will be trying on strapless wedding dresses. Our Bridal Advisors will assist you in the dressing room with getting into and out of your chosen dresses, they really won't mind what you wear, but you might feel a little self-conscious if you've not planned your underwear!

What changing facilities do you have?

We have plenty of large dressing rooms at all of our stores with lots of large mirrors. Our Bridal Advisors will assist you in the dressing room with getting into and out of your chosen dresses.

How much are your dresses?

All of our wedding dresses are priced between £79 / €79 and £599* / €599* (*Excludes Platinum Edition). All of our bridesmaid dresses are £79.99 / €89.99.

Do you sell accessories?

We have an excellent range of bridal veils, underskirts, tiaras, hair pieces, bridal belts, jackets and other items to complete your look. We also have large storage boxes for post-wedding storage and compact travel storage boxes that are sized for cabin acceptance onto flights. You can view some of our accessories in the accessories page of this website.

What is your returns policy?

Refunds are considered on an individual basis. In all circumstances, we will only consider a refund if the customer has notified us of the wish to return the dress within 7 days of purchase and the dress is returned to us in its as-sold condition in the original packaging within 14 days of the date of purchase. Proof of purchase will always be required. Refunds will not be provided after the date of the wedding and cannot be given on dress bags or other items that are considered used. Refunds will not be considered for any items that have been further discounted due to imperfections. Please see our full terms & conditions.

Which designers do you stock?

All of our wedding dresses are designed by our highly experienced in-house Bridal Designers based here in the UK. We only stock our exclusive collections; The Signature Collection, Anna Sorrano, Viva Bride, Bellami and Heidi Hudson. We also stock accessories from our Amixi range.

Do you have a brochure and can you send me some pictures of your dresses?

We only stock a limited number of each style and therefore we do not produce a brochure. We carry such a huge range of styles and designs and we are sure to have many dresses that suit your individual requirements. We have images of our gowns on the wedding dresses page of our website and often our Facebook and Instagram pages will have the most up to date dresses.

Can I take photographs?

You are very welcome to take photographs of our gowns, though we do ask that you are considerate of other customers in the store who may not wish to be photographed.

Your dresses are sold off the peg so what if I find one I like but need time to think about it? Will you sell it to someone else?

Buying your wedding dress is a big decision and once you have found your perfect dress you may want a little time to think before committing to buying it. We are happy to place one wedding dress on reserve for you for two weeks to provide you with some time to consider your choice. There is a charge of £50 / €55 for this service which is treated as a non-refundable deposit, but it will be deducted from the price of the gown should you decide to go ahead with the purchase. If you decide that the dress is not the right one for you, we can transfer the deposit to another dress.

How many dresses can I try on?

You are welcome to try on as many dresses as you like! We have a very informal approach and we encourage you to try on a wide variety of shapes and styles as you may be surprised as to what style of wedding dress suits you best. We ask that you to select up to four dresses at a time to take into the dressing room but if you don’t find ‘The One’ amongst the first four, you are welcome to select another four dresses and keep going until you are worn out!

How do I find you?

We have bridal stores nationwide and you can find the full details on the store finder page of this website.

What is your payment policy?

Payment can be made via all major credit and debit cards and cash is also accepted.

Can I bring some champagne or bubbly with me to celebrate while I try dresses on?

As bridal fabrics are very delicate, we do have a policy of no food or drinks around the wedding dresses. We appreciate that selecting your wedding dress is a very special event and our staff will do everything they can to help you on the day. We can also recommend some lovely local places that you can go to for a special drink, lunch or maybe even afternoon tea or dinner in the local vicinity.

Do you do wedding dress alterations?

We do not undertake dress alterations ourselves, however we can recommend the services of several highly experienced bridal seamstresses and we will provide the contact details to our customers in store. Our staff are very knowledgeable of what alterations can and cannot be undertaken and will advise you accordingly.

Who can I bring with me?

We ask you only bring one guest with you to your appointment in line with social distancing guidelines, but don’t worry you can share your experience via your virtual entourage. Learn more

Paying with Klarna Financing

Paying at WED2B with Klarna Financing

Pay over time

  • Spread the cost of your purchase into equal monthly payments with 14.9% interest.
  • No complex forms during the Klarna Account application - only 4 steps!
  • Credit decision made in real-time.
  • Once approved, you will start a Klarna Account and make payments monthly.
  • No passwords to remember. You will be emailed monthly statements.
  • You can choose at any time to start paying the minimum monthly payment instead with interest.
  • You’re in control. Better management of your finances to spend how and when you want.
  • Credit is offered subject to financial circumstances. You must be at least 18.

APR Representative Example for WED2B

  1. Purchase price £1000
  2. No deposit required
  3. Amount of credit £1000
  4. Rate of interest (fixed) 14.9% per annum
  5. 14.9% APR representative
  6. 24 monthly payments of £48
  7. Duration of agreement 24 months
  8. The total charge for credit £152
  9. Total repayable £1,152

WED2B Ltd acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ).

Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.”

Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

Frequently Asked Questions to Klarna

Where can you pay with Klarna Financing?

Klarna Financing is available in all our UK stores.


Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.


How does Financing work?

You can spread the cost of your WED2B purchase into equal monthly payments with 14.9% interest rate if you spend £60 or more. Financing is a promotional plan provided by Klarna.


How do I use Financing?

If you want to opt for Financing for your in-store purchase you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your purchase will be placed. The purchase amount will be added to your Klarna Account.


I have been asked to go to Klarna's site. Is this correct?

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay. This communication will come from Klarna directly and not WED2B.


Can I pay less than the amount owed each month?

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 14.9% APR (variable). It’s up to you.


Do I need to be 18?

Financing is only available to people aged 18 or over.


How do I manage my Klarna Account?

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service.


How can I increase my chances of being accepted for Financing?

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.


How is my statement sent?

If you chose to use Financing, Klarna will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. If you have any queries about your statements or account, you can contact Klarna’s Customer Service.


What do I need to provide when I make a purchase?

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.


Is my payment information safe?

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.


How do I make a payment?

First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.


I haven't received an email with my statement.

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.


What happens if I return my purchase?

All purchases made with Klarna can only be returned, refunded or exchanged in the store they were purchased from. WED2B cannot refund or exchange items on a Klarna transaction in other WED2B stores. As soon as WED2B have accepted your return/refund, then Klarna will make any necessary adjustments your balance and provide further help if needed.


I have returned my purchase. How long will it take until I receive my refund?

As soon as the store have registered your refund, we will credit the balance back to your Klarna Account within the next 5 business days.


I have asked for a refund. How will I be refunded?

If you have paid for your purchase with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Klarna’s Customer Service.


I still have questions regarding payment.

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.


Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. WED2B have no control over these sites and are not responsible for their content or availability.

Online Orders & Collection In-Store

How Online Orders & Collection Works:

1. Choose Your Dress & Store

  • You can select up to 2 wedding dresses per order and use the store finder at checkout to choose the most convenient store for you to collect from.
  • Payment will be processed at the time of ordering and you will receive an email to confirm your order details. Please note Klarna is not available for online orders.

2. We Will Contact You

  • All our UK stores are currently closed, and we are awaiting government information in order to anticipate when we will re-open.
  • Once the store is re-opened our Bridal Consultant Team will contact you via phone to confirm your order is available for collection and arrange a day and time which is convenient for you.

3. Collecting Your Dress

  • You will need to bring your order, proof of ID and payment card to collect your order in-store.
  • When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.
  • We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

4. What if I change my mind?

  • If you change your mind after you have placed your order and before store collection, we will cancel your order and issue a refund to your original payment method within 10 working days. Please contact us via info@wed2b.co.uk to cancel your order.
  • If you change your mind once you collect your dress in-store you can return your dress within 14 days and we will issue a refund to your original payment method. We will need your order email as proof of purchase and our standard Terms & Conditions apply.
  • You can exchange your wedding dress in-store only within our standard 14 days refund and exchange policy.

What can I order online to collect in-store?

You can order up 2 wedding dress online for collection in-store once we re-open. Please note other products are not available for online orders at this time.


I need to change the collection store.

Apologies we cannot change a collection store once the order has been placed.


How can I track my order?

You will receive an order confirmation email upon placing your order. Once the store is open and the order is available for collection, we will contact you via phone and email.


How much does delivery to store cost?

There is no shipping cost added to Click & Collect orders.


What if the store is closed beyond the collection date I was given?

If the store is closed beyond the collection date given our Bridal Consultant team will contact you to communicate this and arrange a new collection date, time with you. If you need to cancel your order before your collection date, then please contact us on info@wed2b.co.uk and we will process a refund accordingly.


What do I need to bring to collect my order in store?

You will need to bring your order confirmation email, proof of ID and payment card you used to pay for your order, when you collect your order in-store.


What happens if I do not collect my order from store?

We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.


How do I find which stores I can collect from?

All UK stores are offering this service, collections will be available as soon as we re-open.


Where do I go in-store to pick up my order?

Please go to any member of our Bridal Consultant team in-store and they will help you.


Do I need make an additional appointment to try my dress if I am collecting my order in-store?

No, you don’t need to make a separate appointment. When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.


© 2020 WED2B Limited. Registered in England 06969366. VAT No. 329030623.