What type of appointment can I book?
We are only taking wedding dress appointments at the moment. Bridesmaid dresses can be ordered instore or online, but we are not offering bridesmaid appointments at this time.
Who can I bring to my appointment?
We ask you only bring one guest with you to your appointment in line with social distancing guidelines, but don’t worry you can share your experience via your virtual entourage!
I don’t have an appointment; can I visit the store anyway?
Of course! However please note, we are prioritising appointments and may not be able to accommodate a wedding dress appointment without a prior booking. We may have government guidance on the number of people we are allowed instore and therefore may not be able to accommodate your visit without an appointment.
I have a Click & Collect order; do I need to book an appointment?
No, we have it covered! Our Bridal team will contact you to arrange a convenient time to try on and collect your Click & Collect order as soon as it arrives instore.
What is your instore policy for appointments?
Currently, we are awaiting further government guidance, but we are already limiting and managing the number of people instore via our appointment booking’s and virtual entourage policy. We understand this is important to all our customer’s and once we are open our Bridal Team will update all brides with our policy ahead of their appointment.
What underwear should I wear?
A good fitting and supportive bra is essential, ideally it's best to wear a strapless bra, especially if you will be trying on strapless wedding dresses. Our Bridal Advisors will assist you in the dressing room with getting into and out of your chosen dresses, they really won't mind what you wear, but you might feel a little self-conscious if you've not planned your underwear!
What changing facilities do you have?
We have plenty of large dressing rooms at all of our stores with lots of large mirrors. Our Bridal Advisors will assist you in the dressing room with getting into and out of your chosen dresses.
How much are your dresses?
All of our wedding dresses are priced between £79 / €79 and £599* / €599* (*Excludes Platinum Edition). All of our bridesmaid dresses are £79.99 / €89.99.
Do you sell accessories?
We have an excellent range of bridal veils, underskirts, tiaras, hair pieces, bridal belts, jackets and other items to complete your look. We also have large storage boxes for post-wedding storage and compact travel storage boxes that are sized for cabin acceptance onto flights. You can view some of our accessories in the accessories page of this website.
What is your returns policy?
Refunds are considered on an individual basis. In all circumstances, we will only consider a refund if the customer has notified us of the wish to return the dress within 7 days of purchase and the dress is returned to us in its as-sold condition in the original packaging within 14 days of the date of purchase. Proof of purchase will always be required. Refunds will not be provided after the date of the wedding and cannot be given on dress bags or other items that are considered used. Refunds will not be considered for any items that have been further discounted due to imperfections. Please see our full terms & conditions.
Which designers do you stock?
All of our wedding dresses are designed by our highly experienced in-house Bridal Designers based here in the UK. We only stock our exclusive collections; The Signature Collection, Anna Sorrano, Viva Bride, Bellami and Heidi Hudson. We also stock accessories from our Amixi range.
Do you have a brochure and can you send me some pictures of your dresses?
We only stock a limited number of each style and therefore we do not produce a brochure. We carry such a huge range of styles and designs and we are sure to have many dresses that suit your individual requirements. We have images of our gowns on the wedding dresses page of our website and often our Facebook and Instagram pages will have the most up to date dresses.
Can I take photographs?
You are very welcome to take photographs of our gowns, though we do ask that you are considerate of other customers in the store who may not wish to be photographed.
Your dresses are sold off the peg so what if I find one I like but need time to think about it? Will you sell it to someone else?
Buying your wedding dress is a big decision and once you have found your perfect dress you may want a little time to think before committing to buying it. We are happy to place one wedding dress on reserve for you for two weeks to provide you with some time to consider your choice. There is a charge of £50 / €55 for this service which is treated as a non-refundable deposit, but it will be deducted from the price of the gown should you decide to go ahead with the purchase. If you decide that the dress is not the right one for you, we can transfer the deposit to another dress.
How many dresses can I try on?
You are welcome to try on as many dresses as you like! We have a very informal approach and we encourage you to try on a wide variety of shapes and styles as you may be surprised as to what style of wedding dress suits you best. We ask that you to select up to four dresses at a time to take into the dressing room but if you don’t find ‘The One’ amongst the first four, you are welcome to select another four dresses and keep going until you are worn out!
How do I find you?
We have bridal stores nationwide and you can find the full details on the store finder page of this website.
What is your payment policy?
Payment can be made via all major credit and debit cards and cash is also accepted.
Can I bring some champagne or bubbly with me to celebrate while I try dresses on?
As bridal fabrics are very delicate, we do have a policy of no food or drinks around the wedding dresses. We appreciate that selecting your wedding dress is a very special event and our staff will do everything they can to help you on the day. We can also recommend some lovely local places that you can go to for a special drink, lunch or maybe even afternoon tea or dinner in the local vicinity.
Do you do wedding dress alterations?
We do not undertake dress alterations ourselves, however we can recommend the services of several highly experienced bridal seamstresses and we will provide the contact details to our customers in store. Our staff are very knowledgeable of what alterations can and cannot be undertaken and will advise you accordingly.
Who can I bring with me?
We ask you only bring one guest with you to your appointment in line with social distancing guidelines, but don’t worry you can share your experience via your virtual entourage. Learn more
Paying with Klarna Financing
Online Orders & Collection In-Store
How Online Orders & Collection Works:
1. Choose Your Dress & Store
- You can select up to 2 wedding dresses per order and use the store finder at checkout to choose the most convenient store for you to collect from.
- Payment will be processed at the time of ordering and you will receive an email to confirm your order details. Please note Klarna is not available for online orders.
2. We Will Contact You
- All our UK stores are currently closed, and we are awaiting government information in order to anticipate when we will re-open.
- Once the store is re-opened our Bridal Consultant Team will contact you via phone to confirm your order is available for collection and arrange a day and time which is convenient for you.
3. Collecting Your Dress
- You will need to bring your order, proof of ID and payment card to collect your order in-store.
- When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.
- We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.
4. What if I change my mind?
- If you change your mind after you have placed your order and before store collection, we will cancel your order and issue a refund to your original payment method within 10 working days. Please contact us via email@example.com to cancel your order.
- If you change your mind once you collect your dress in-store you can return your dress within 14 days and we will issue a refund to your original payment method. We will need your order email as proof of purchase and our standard Terms & Conditions apply.
- You can exchange your wedding dress in-store only within our standard 14 days refund and exchange policy.
What can I order online to collect in-store?
You can order up 2 wedding dress online for collection in-store once we re-open. Please note other products are not available for online orders at this time.
I need to change the collection store.
Apologies we cannot change a collection store once the order has been placed.
How can I track my order?
You will receive an order confirmation email upon placing your order. Once the store is open and the order is available for collection, we will contact you via phone and email.
How much does delivery to store cost?
There is no shipping cost added to Click & Collect orders.
What if the store is closed beyond the collection date I was given?
If the store is closed beyond the collection date given our Bridal Consultant team will contact you to communicate this and arrange a new collection date, time with you. If you need to cancel your order before your collection date, then please contact us on firstname.lastname@example.org and we will process a refund accordingly.
What do I need to bring to collect my order in store?
You will need to bring your order confirmation email, proof of ID and payment card you used to pay for your order, when you collect your order in-store.
What happens if I do not collect my order from store?
We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.
How do I find which stores I can collect from?
All UK stores are offering this service, collections will be available as soon as we re-open.
Where do I go in-store to pick up my order?
Please go to any member of our Bridal Consultant team in-store and they will help you.
Do I need make an additional appointment to try my dress if I am collecting my order in-store?
No, you don’t need to make a separate appointment. When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.