Career opportunities

CUSTOMER CARE ADVISOR

  • LOCATION:    
  • JOB CODE:    CCA--PT
  • JOB TYPE:    PART TIME
  • SALARY:    £COMPETITIVE

We are passionate about delivering unique shopping experience in a warm, friendly, professional environment. It’s an experience our customers tell us they love and one we are proud to offer. We are looking for enthusiastic people with a passion for delivering amazing customer service to join our customer care team based at our Central Office in Milton Keynes.

You will be responsible for offering a first class standard of service to our customers. In many cases, you will be the very first point of contact with our customers, either by telephone, email or social media and as such are pivotal in setting the tone for the outstanding levels of customer service that we deliver.

We need people who have outstanding communication skills, both verbal and written. You will handle all incoming calls from customers offering information and advice to customers about our products and services, as well as responding to emails, social media posts and other enquiries.

The skills and experience you will need to be successful:

Our Customer Care Advisors are outstanding communicators and have a natural enthusiasm for providing premium service to customers. You should be able to adapt your communication style to individual customers and the method of communication. We need people who have an advanced understanding of the workings of social media sites including facebook, Instagram, Pinterest and twitter. It is critical that you have exceptional written communication skills, with brilliant attention to detail concerning spelling, grammar and tone.

For your commitment to our team, we will reward you with:

  • A competitive salary and a discretionary bonus of up to 10%
  • 20 days holiday plus bank holidays
  • Pension contribution
  • Childcare voucher scheme
  • Employee perks scheme
  • Generous employee discount
  • Training and support to develop your career within a fast paced and growing business

Working hours: Our Customer Care team operates between 9am and 10pm 7 days a week. This is a part-time weekend contract however overtime will be available so flexibility is required.

Please note that as the role involves assisting brides in a state of undress, we can only accept applications from females. This role is exempt from the Equality Act due to reasons of decency.

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